Privacy Policy

1. Introduction

At Gryvanto, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

2.1. Personal Information

• Contact information (name, email address, postal address, phone number)
• Identification information (passport or ID details, date of birth)
• Payment information (credit card details, billing address)
• Reservation details (dates of stay, room preferences, special requests)
• Membership information if you join our loyalty program
• Communications with us, including customer service inquiries

2.2. Non-Personal Information

• Browser type and operating system
• IP address and device information
• Pages you visit on our website and how you interact with them
• Referring website or source through which you accessed our site
• Broad geographic location (e.g., country or city-level location)

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you provide it to us (e.g., when making reservations, registering for an account, or contacting us)
• Automatically as you navigate through our website (using cookies and similar technologies)
• From third parties (such as booking partners, social media platforms, and business partners)

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and managing your reservations
• Providing and improving our services
• Communicating with you about your reservations, inquiries, and requests
• Sending promotional materials and special offers (if you have opted in)
• Conducting market research and analysis
• Administering contests, promotions, or surveys
• Ensuring compliance with legal obligations
• Detecting and preventing fraud or unauthorized access
• Customizing your experience on our website

5. Disclosure of Your Information

We may disclose your personal information to:

• Our affiliated companies and properties within the Gryvanto group
• Service providers who perform functions on our behalf (e.g., payment processing, website hosting, data analysis)
• Business partners with whom we jointly offer products or services
• Legal authorities when required by law or to protect our rights
• Third parties in connection with a business transaction (e.g., merger, acquisition, or sale of assets)

We do not sell your personal information to third parties for their direct marketing purposes.

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to enhance your experience on our website. You can control cookies through your browser settings and other tools. For more information, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and receive a copy of your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your personal information
• Right to restrict or object to processing of your information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided at the end of this policy.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Gryvanto Hotel
123 Luxury Lane, Prestige City
Email: [email protected]
Phone: +1 (555) 123-4567