Cancellation Policy

1. Introduction

At Gryvanto, we understand that travel plans can change. Our cancellation policy is designed to be fair and transparent while allowing us to effectively manage our room inventory. This policy outlines the terms and conditions related to cancellations, modifications, and refunds for reservations at Gryvanto.

2. Standard Cancellation Policy

Our standard cancellation policy applies to most reservations unless otherwise specified:

Cancellations made 48 hours or more before check-in: Full refund, no cancellation fee.
Cancellations made less than 48 hours before check-in: One night's room charge as a cancellation fee.
No-shows: Full reservation amount will be charged.

All times are calculated based on the hotel's local time zone (GMT+0).

3. Special Rate Plans

3.1. Non-Refundable Rates

Some of our rates are offered at a discount in exchange for no cancellation flexibility:

Reservations booked under non-refundable rates cannot be cancelled, modified, or refunded.
The full amount will be charged at the time of booking.
These rates are clearly marked as "Non-Refundable" during the booking process.

3.2. Advance Purchase Rates

Advance purchase rates typically offer discounts for booking well in advance:

Full payment is required at the time of booking.
Cancellations, changes, or refunds are not permitted.
The entire stay will be charged in case of early departure.

3.3. Flexible Rates

Flexible rates offer maximum booking flexibility:

Free cancellation up until 6:00 PM on the day of arrival.
No prepayment required.
Changes to reservation dates are permitted subject to availability.

4. Group Bookings

For reservations of 5 rooms or more, our group booking cancellation policy applies:

Cancellations made 30 days or more before check-in: Full refund, no cancellation fee.
Cancellations made 15-29 days before check-in: 50% of the total reservation amount will be charged.
Cancellations made less than 15 days before check-in: 100% of the total reservation amount will be charged.

Custom cancellation terms may be established for specific group contracts.

5. Seasonal and Special Event Periods

During high-demand periods, including major holidays, local events, and peak seasonal periods, special cancellation policies may apply:

Cancellations made 14 days or more before check-in: Full refund, no cancellation fee.
Cancellations made 7-13 days before check-in: 50% of the total reservation amount will be charged.
Cancellations made less than 7 days before check-in: 100% of the total reservation amount will be charged.

These special periods will be clearly communicated during the booking process.

6. Early Departure

In case of early departure (checking out before the scheduled departure date):

For standard and flexible rates: One night's room charge as an early departure fee.
For non-refundable and advance purchase rates: No refund for unused nights.
Exceptions may be made in cases of emergency, at the discretion of hotel management.

7. Modification of Reservations

Changes to existing reservations are subject to the following conditions:

Modifications are subject to room availability.
Changes to arrival or departure dates may result in rate changes.
Shortening a stay may be subject to the cancellation policy for the removed nights.
Extending a stay is subject to availability and current rates.
Non-refundable and advance purchase reservations cannot be modified.

8. Force Majeure

In the event of force majeure (such as natural disasters, acts of war, terrorism, government restrictions, pandemics, or other extraordinary circumstances):

We may waive cancellation fees at our discretion.
Documentation or evidence of the circumstance may be required.
Alternative solutions, such as rebooking for future dates, may be offered.

Each case will be evaluated individually based on the specific circumstances.

9. How to Cancel or Modify a Reservation

Reservations can be cancelled or modified through the following methods:

Online through your booking confirmation email
Through our website's booking management section
By calling our reservations team at +1 (555) 123-4567
By emailing [email protected]

Please have your reservation confirmation number ready when contacting us.

10. Refund Processing

When a refund is due according to our cancellation policy:

Refunds will be processed to the original payment method used for booking.
Processing time typically takes 5-10 business days.
For credit card payments, your bank's processing time may add additional days.
A cancellation confirmation will be sent via email.

11. Contact Information

If you have any questions about our cancellation policy or need assistance with your reservation, please contact us at:

Reservations Department
Gryvanto Hotel
Email: [email protected]
Phone: +1 (555) 123-4567