Responsible Gaming

1. Our Commitment to Responsible Gaming

At Gryvanto, we are committed to promoting responsible gaming in our casino and entertainment facilities. We believe that gaming should be an enjoyable form of entertainment, not a way to make money or escape from problems. We strive to create an environment where our guests can enjoy our gaming facilities responsibly.

This Responsible Gaming Policy outlines our approach to ensuring that our guests have a positive and balanced gaming experience while providing support for those who may develop gambling-related problems.

2. Responsible Gaming Principles

Our approach to responsible gaming is based on the following principles:

Gaming should be for entertainment purposes only
Gaming should be conducted in a fair and open way
Gaming should be age-appropriate and restricted to adults
We should provide information to help guests make informed decisions
We should support guests who may develop problematic gaming behaviors
We should train our staff to recognize and respond to signs of problem gambling

3. Age Verification

We strictly enforce age restrictions for all gaming activities:

All guests must be at least 21 years old to enter our casino area or participate in any gaming activities
Valid government-issued photo identification is required for entry
Our staff are trained to request identification from anyone who appears to be under 30 years of age
We use advanced age verification systems at all entry points to our gaming areas
Underage individuals are not permitted in gaming areas under any circumstances

4. Information and Education

We provide information to help our guests make informed decisions about their gaming activities:

Clear information about the rules, odds, and house edge for all games
Information about responsible gaming practices throughout our facilities
Resources for identifying signs of problem gambling
Educational materials about the risks associated with gambling
Regular reminders to take breaks, set limits, and maintain balanced play

5. Self-Exclusion and Limit Setting

We offer various tools to help guests control their gaming:

5.1. Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily exclude themselves from our gaming facilities for a specified period or permanently. Once enrolled in this program:

Access to gaming areas will be denied
The individual will be removed from all marketing databases
No credit or check-cashing services will be provided
Any attempt to enter the gaming area will result in removal from the premises
Self-exclusion can be for periods of 6 months, 1 year, 5 years, or lifetime

5.2. Limit Setting Options

We encourage guests to set personal limits, including:

Time limits: Setting maximum durations for gaming sessions
Monetary limits: Setting limits on losses, bets, or deposits
Visit frequency limits: Setting limits on how often to visit our gaming facilities

6. Staff Training

All our staff members receive comprehensive training on responsible gaming:

Recognition of signs of problem gambling
Appropriate intervention techniques
Knowledge of support resources available to guests
Understanding of all responsible gaming policies and procedures
Regular refresher courses to maintain awareness

Our dedicated Responsible Gaming Ambassadors receive additional specialized training and are available on the gaming floor at all times.

7. Support and Resources

We provide access to resources for those who may need help:

Information about professional counseling services
Contact details for gambling addiction helplines
Referrals to treatment providers and support groups
On-site Responsible Gaming Advisors available for confidential consultations
Financial counseling resources

National Problem Gambling Helpline: 1-800-522-4700 (Available 24/7)

8. Advertising and Marketing

Our marketing practices follow responsible gaming principles:

No targeting of vulnerable populations
No false or misleading claims about chances of winning
No portrayal of gaming as a way to solve financial problems
Inclusion of responsible gaming messages in all advertisements
Option to opt out of all marketing communications
No direct marketing to self-excluded individuals

9. Responsible Alcohol Service

We recognize that alcohol consumption can impair judgment during gaming activities:

Staff are trained in responsible alcohol service
We do not serve alcohol to visibly intoxicated guests
We encourage moderate consumption
Non-alcoholic beverages are readily available
We monitor alcohol consumption in gaming areas

10. Continuous Improvement

We are committed to continuously improving our responsible gaming program:

Regular review and evaluation of our policies and procedures
Staying informed about best practices in responsible gaming
Seeking feedback from guests and staff
Collaboration with treatment providers and researchers
Participation in industry responsible gaming initiatives

11. Contact Information

For more information about our responsible gaming program or to speak with a Responsible Gaming Advisor, please contact:

Responsible Gaming Department
Gryvanto Hotel & Casino
Email: [email protected]
Phone: +1 (555) 123-9876